Terms & Conditions

1. Who these terms apply to

These terms apply to anyone who books, or is booked for, a home visit, teleconsultation, or related service ("Service") through Doc24Care ("we", "us", "our") by phone, WhatsApp, or this website. By booking a visit, you agree to these terms on behalf of yourself and, where applicable, the patient you are booking for.

2. What we provide

Doc24Care coordinates doctor and nurse home visits across Delhi NCR, including consultation, basic diagnostics, and follow-up support. Visits are carried out by independently qualified physicians and nursing staff. Pricing is quoted at the time of booking and may vary by consultation type, location, and diagnostics required.

3. Not an emergency service

Doc24Care is built for urgent-but-not-life-threatening symptoms. It is not a substitute for emergency medical services. If you or someone you are caring for is experiencing a life-threatening emergency — chest pain with breathlessness, major trauma, loss of consciousness, or similar — call an ambulance or go to the nearest emergency room immediately rather than booking through us.

4. Booking, arrival times, and cancellations

Arrival times quoted (including any median arrival figure shown on this site) are estimates based on typical dispatch times and are not guaranteed — actual arrival can vary with traffic, weather, location, and demand. You may cancel or reschedule a booking by replying to our WhatsApp message; cancellation close to the scheduled visit time may be subject to a charge, which will be communicated to you before the visit is confirmed.

5. Payment

Consultation fees are payable as agreed at the time of booking or on completion of the visit, through the payment methods we make available. Any additional tests or treatment arranged during the visit are charged separately and will be communicated to you before they're carried out.

6. Medical disclaimer

Diagnosis and treatment decisions are made solely at the professional judgment of the attending physician. Doc24Care facilitates the visit but does not itself practise medicine. Information on this website (including specialty descriptions and FAQs) is for general awareness only and is not medical advice — it does not replace an actual consultation.

7. Your responsibilities

Please provide accurate symptom information, medical history, and location details when booking, and ensure a responsible adult is present at the address during the visit if the patient is a minor, elderly, or otherwise unable to independently communicate with the visiting physician.

8. Limitation of liability

To the extent permitted by law, Doc24Care's liability in connection with the Service is limited to the amount paid for the specific visit giving rise to the claim. We are not liable for indirect or consequential loss, or for outcomes resulting from inaccurate information provided at booking.

9. Changes to these terms

We may update these terms from time to time; the current version will always be available at this page. Continued use of the Service after an update constitutes acceptance of the revised terms.

10. Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts of Delhi NCR.

11. Contact

Questions can be sent to doc24caresupport@gmail.com or through a .